Dove matches - Terms and conditions
Dove matches aims to facilitate matching and dating services between individuals for personal, entertainment and non-commercial purposes through electronic communications networks (hereinafter the "Services"), including namely :
Dove matches, a dating service offering applicants and subscribers Dove matches through completion of an exclusive questioning and preferences, the Dove Dove matches Test, available online. The completion of the Dove matches Test and are mandatory. Without completing these steps, the applicants and Subscribers of Dove Dove matches will not be able to view the profiles of the other Members and Subscribers, which correspond to what they are looking for.
For each of the Services, certain features are available to Members free of charge while other features are paid for and accessible only by Subscribers.
Article 1. Definitions
"Account" refers to the strictly personal interface, which is accessible to Members and Subscribers, permitting them to be identified on the Websites, benefit from the Services they have registered for or subscribed to, complete and modify their Profile and, if applicable, renew or modify their Subscription.
"Core Dating Websites" refers to the Websites accessible to all Members.
"Dove matches" refers to any corporation or other business entity controlled by, controlling, or under the common control with Dove matches.
"Member" refers to a user who has access to one of the Services after validly registering for free on the Websites.
"Paid Services" refers to all paid Services available to Subscribers, including the Upgrades.
"Profile" refers to a the content provided by a Member or Subscriber, which comprises of the Member's or Subscriber's self-description, including their characteristics, photos and videos, and which is accessible by other Members and Subscribers.
"Services" refers to all services, whether paid or free of charge, available to Members or Subscribers, provided on the Websites by the Dove matches.
"Specialised Websites" refers to the Websites reserved for certain categories of Members or Subscribers.
"Subscriber" refers to a user of one or more Services who has purchased a Subscription to one or more Services.
"Subscription" refers to a fixed price giving access to Services, including paid Services, for a limited period specified in the relevant Subscription purchased by a Subscriber.
"Third-party Websites" refers to any third-party Internet websites or mobile application.
"Upgrade" refers to any Paid Service other than a Subscription
"Visitor" refers to a user who visits the Website without registering or without connecting to his/her Account.
"Websites" refers to all dating websites provided by a company in the Dove matches, including the Core Dating Websites and the Specialised Websites as well as the mobile applications published by the companies of the Dove matches and through which the Services are provided.
Article 2. Access, registration and Subscription
2.1. Procedure and terms of access and registration to the Services
Registration to the Services is free.
The Services are only intended for adults over 18 years old. If a Member or Subscriber is under 18, they are not authorized to use the Services and must immediately cease using any of the Services.
By creating a Profile and using the Services, Members and Subscribers represent and warrant that:
they are over 18 and can form a legally binding contract with Dove matches.
they must meet the conditions for registration stated on the relevant Services from time to time.
they will comply with the Community Guidelines
they will provide correct, accurate and true information that is not misleading. In particular, they must be truthful and honest in the responses they provide in their Profile and when interacting with other users and/or with Dove matches.
they will abide by the Services' purpose, which is to allow individuals to chat for personal, entertainment and non-commercial purposes, for the overall purpose of seeking a bona fide relationship.
they will promptly update, suspend or delete their profile in case their personal situation changes and they can no longer be qualified as a single person.
they are not a person who is barred from using the Services, or under any under applicable laws.
You are not currently registered on the Sex Offender Register
You have never been convicted of an indictable offence, or been found guilty of an unlawful act involving fraud, violence (including domestic violence), harassment, terrorism or hatred
Dove matches reserves the right to decline, suspend or terminate membership or subscription at any time if a Member or Subscriber does not meet any of these conditions.
It is specified that a Member cannot create more than one Account with the same email address.
Once registered, the Member completes their Profile, with the optional or mandatory information as applicable. This information is published on the Site and shared with other Members through the Services. The distribution by the Member of their personal contact details (e-mail address, postal address, telephone, etc.) is expressly prohibited by Dove matches (see article 5.1 below).
Once the necessary conditions for registration are met, every Member creates a strictly confidential and personal username and password, which allows them to access their Account.
The Member or Subscriber is responsible for the use of their identification elements by third parties or the actions or statements made by an intermediary on their Account, whether they are fraudulent or not, and will indemnify Dove matches for any claim arising in connection with these, other than in the event of fault exclusively attributable to Dove matches or technical failure of the Services. Moreover, Dove matches is not obliged and does not have the technical means to verify the identity of individuals registering to the Services. If the Member or Subscriber has reason to believe that another person is using their identification elements or their Account, they must inform Dove matches immediately.
2.2. Procedure and conditions for Subscription
Subscription to the Services, with or without an Upgrade, is paid for. A Member may purchase a Subscription and, thus, become a Subscriber and benefit from the functionalities of their Subscription.
Article 3. Right to cancel
Pursuant to article 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Member is informed that he/she has fourteen days from the purchase of a Subscription to exercise their right to cancel, without incurring any liability and without giving reason, by filling out the cancellation form available here or by sending a clear statement requesting this to the e-mail address: firstname.lastname@example.org . Only requests relating to the exercise of this right to cancel will be processed from these contact addresses. In order for the cancellation to be effectively exercised, the Subscriber must send their request within the fourteen-day cancellation period.
The Subscriber may, if they so wish, access the Paid Services immediately without waiting for the end of the cancellation period, according to article 36 (1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There is a dedicated button on the payment confirmation page for this purpose.
If the Subscriber does not wish to access the Paid Services immediately, they may leave the Website after submitting their payment and wait for the expiry of the fourteen-day period. Nevertheless, if the Subscriber connects to their Account and uses the Services before the end of the cancellation period, this first log in following the purchase of a Subscription constitutes an express request by the Subscriber to have immediate access to the Paid Services.
In any event, immediate access to the Services does not deprive the Subscriber from their right to cancel, which remains valid until the expiry of the fourteen-day period. However, the Subscriber who has requested to benefit from the Paid Services before the end of the cancellation period must pay a pro-rated amount for their use of the Services. Dove matches will therefore reimburse the Subscriber for the cost of the Subscription by deducting the amount equivalent to the days which have passed between the date they first used the Subscription and the date Dove matches received the request to cancel, provided that every day used shall be payable.
The reimbursement shall be made within 14 days from the date Dove matches was informed of the Subscriber's decision to cancel, by the same means of payment which was used by the Subscriber for the initial transaction, save for any instruction from the latter to the contrary.
Article 4. Service features
4.1 Free features available to Members
Registration to the Services allows individuals to become a Member and provides access to free features. These features are not the same depending on the Services and may change over time. Becoming a Member does not allow anyone to use all the functionalities of the Website. Depending on the Services and subject to restrictions set by Members if any, free features notably include the creation of the Profile, certain search features, consultation of other Members' Profiles and registration for Events and Activities. Communication with other Members generally requires a Subscription.
Every Member can control, through their Account, the options which allow them to be visible or not on the Specialised Websites and thus able to be contacted, if applicable, through those. A Member may access the Specialised Websites provided that they satisfy the conditions applicable to Members of that Specialised Website.
4.2 Paid features available only to Subscribers
Purchase of a Subscription allows access to the features described on the Websites. Additional Upgrades may be purchased by the Subscriber. All features of these Upgrades will be described on the dedicated Websites.
Article 5. Services
5.1 Dove matches obligations in relation to the Services
The purpose of the Services, including the Paid Services, is not organising 'real life', in person dates between the Members and/or the Subscribers, nor marital counselling leading to marriage nor establishing a stable union, regardless of the Member's or Subscriber's personal motivations in this respect.
Dove matches expressly exclude all liability in connection with events of any nature, which could take place between Members or Subscribers during online interactions, whether through the Websites or through Third Party Websites, or during 'real life', in person dates between Members or Subscribers arising from use of the Services.
The purpose of the Services, including the Paid Services, is not the provision of access to the Internet nor the provision of electronic communication services to the public. As a result, Dove matches do not verify the actual identity of Members or Subscribers when they connect to the Websites. Further, they do not control nor moderate exhaustively any of the content, which the Members and Subscribers may publish or upload on the Services under their sole liability. However, the photographs and the description featuring on the Profile of every Member or Subscriber will be verified.
Therefore, Members and Subscribers are reminded that they are prohibited from disclosing any information to other Members or Subscribers, which allows them to be identified or located (surname, postal address, email, telephone number...) with the exception of their username, through the Services.
5.2 Obligations of Members and Subscribers
By using the Service, Members and Subscribers must abide by the following rules of conduct at all times and agree that they will not:
violate our Guidelines, as updated from time to time.
post any of their personal contact details or disseminate another person's personal information (e-mail address, postal address, telephone number, etc.) in any manner whatsoever (in a Profile description, in a photo, etc.)
post any Content that violates or infringes anyone's rights, including rights of publicity, private life, copyright, trademark or other intellectual property or contract right.
impersonate any person or entity.
solicit passwords for any purpose or personal identifying information for commercial or unlawful purposes from other Members or Subscribers.
spam, solicit money from or defraud any Member or Subscriber.
post any content that is hate speech, threatening, sexually explicit or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
post any content that promotes racism, bigotry, hatred or physical harm of any kind against any Dove matches or individual.
bully, "stalk," intimidate, assault, harass, mistreat or defame any person.
use the Services for any harmful or nefarious purpose.
use the Services in order to damage Dove matches.
use another user's account, share an account with another user, or maintain more than one account.
create another account if Dove matches have already terminated their account, unless the Member or Subscriber have Dove matches's permission.
Dove matches reserves the right to investigate and/or terminate a Member or Subscriber's Account without any refund of any Paid Services if they have violated these obligations, misused the Services or behaved in a way that Dove matches regards as inappropriate or unlawful, including by reference to any action or communication that occurred on or off the Services. Furthermore, Dove matches may permanently or temporarily prohibit their access to any of its Services, Events or Activities.
Article 6. Fees, terms of payment and renewal
6.1. Fees and terms of payment of Paid Services
The fees and the terms of payment are described on the Websites. Members may pay either by bank card (on the internet or through a mobile service) or by using an online payment service (Direct Debit etc.) The fees are indicated in British pounds sterling GBP (inclusive of all taxes).
The Subscriber may also purchase one or more Upgrades after purchasing their Subscription according to the conditions set out above and benefit from the features offered by the purchased Upgrade immediately. The Subscriber is, therefore, charged on a prorated basis for the period from the day the Upgrade is purchased until the end of the current Subscription.
6.2. Subscription renewal terms
On the expiry of each period of validity, the Subscription are renewed for periods equivalent to that originally chosen, unless terminated by the Subscriber in accordance with the terms and conditions in article 9 below. In particular cases, shorter renewal periods may apply as identified on the Website at the time of Subscription. Once renewed, the Subscription, including any Upgrades (if any), will be charged to the Subscriber at the standard (non-discounted) rate.
In addition, information on the duration of the Subscriber's Subscription is available to Subscribers in the "My Account" section, which allows a Subscriber to manage their Subscription and, if applicable, the termination of the automatic renewal.
Article 7. Intellectual Property
7.1. Content disseminated on the Services
All Services names, trademarks, logos, graphics, photographs, animations, videos and texts contained on the Websites and within the Services are the exclusive property of the Dove matches and, if applicable, its partners and may not be reproduced, used or communicated without the express authorisation of Dove matches+, subject to legal action.
The rights of use granted to the Member and Subscriber are limited to private and personal use as part of and for the duration of the registration to the Services. Any other use by the Member or Subscriber is prohibited.
The Member or Subscriber is prohibited from, among other actions, modifying, copying, reproducing, downloading, broadcasting, transmitting, commercially exploiting and/or distributing the Services, Website pages or computer codes of the elements composing the Services and Websites, in any way whatsoever, subject to legal action.
7.2. Content disseminated by the Members and Subscribers
The Member or Subscriber grants the Dove matches a licence to use the intellectual property rights arising from the content provided by them in connection with their registration or Subscription and their use of the Services or the display of their Profile on the Services. This licence specifically includes the right of the Dove matches to reproduce, represent, adapt, translate, digitise, use for the purposes of the Services or sub-license the content provided by the Member or Subscriber (information, images, description, search criteria, etc.) on all or parts of the Services and on all the Websites, in the emails by the Dove matches, and, in general, on all electronic communication media (e-mail, Internet, mobile application) in connection with the Services.
Article 8. Representations and Warranties
8.1. Operation of the Websites and Services
8.1.1 To use the Services, the Member or Subscriber must have the skills, equipment and software necessary for use of the Internet or the mobile applications of the Services. Dove matches has security measures in place in connection with the use of the Services. However, the Member or Subscriber acknowledges that, due to the nature and limitations of the Internet, Dove matches cannot warrant that any connection to the Internet or mobile applications will be completely secure.
8.1.3 Dove matches does not warrant that the Member or Subscriber will be able to use the Services if they use a "pop-up killer" tool or an equivalent; in this case, this function must be disabled before using the Services.
8.1.4 Dove matches does not warrant that the Member or Subscriber will be able to use the Services if their Internet service provider fails to provide an adequate level of service. Similarly, if applicable, the use of smartphone applications purchased by the Member or Subscriber directly from the provider of the application implies that the latter must have a smartphone and a satisfactory connection.
8.1.5 Dove matches is not responsible for any lack of functionality, lack of access or poor conditions of use of the Websites and Services attributable to unsuitable equipment, to the internal functionality failures of the Member's or Subscriber's service provider, the overloading of the Internet network and for all other reasons external to Dove matches constituting a force majeure event.
8.1.6 The operation of the Services may be interrupted temporarily due to maintenance, updates or technical improvements, or to update the content and/or the way it is presented. If possible, Dove matches will notify its Members and Subscribers before any maintenance operations or updates which may impact the Services.
8.2. Information and content provided by the Members or Subscribers
8.2.3. The quality of the Services expected by both Dove matches and its Members and Subscribers implies observing a certain level of ethical conduct in the expression and behaviour of the Members and Subscribers, respecting the rights of third parties, as well as the laws and regulations in force. To meet this demand for quality, individual responsibility and ethics, the Dove matches allows any Member or Subscriber to report any content (photography, text, video), behaviours or comments made by another Member or Subscriber that appear to be in violation of the laws and regulations in force, regarding the purpose of the Services, third-party rights or public morals.
8.3. Links and external resources
Dove matches is only liable for the hyperlinks it creates in the Websites and Services and does not exercise any control over the Third Party Websites and external resources (third-party websites or mobile applications, social networks, etc.) to which the hyperlinks accessible on the Websites and the Services redirect. Dove matches cannot be held liable for the provision of links directing to Third Party Websites and cannot be held liable for their content, advertisements, products, features, services or any other elements available on or based on the use of such Third Party Websites. . It is reminded that the consultation and use of Third Party Websites is governed by their conditions of use, and that such consultation and use will be made under the Member's or Subscriber's full liability.
Any issues relating to a link must be reported to Dove matches using the contact details included in "About Us".
8.4 Liability and Indemnity
8.4.3 Dove matches will not be liable for damage which the Member or Subscriber could have avoided by following Dove matches's advice to apply an update offered to them free of charge or for damage which was caused by him/her failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Dove matches.
8.4.4 Dove matches is not liable for business losses. Dove matches will only supply the Services for domestic and private use. If a Member or Subscriber uses the Services for any commercial or business purpose Dove matches will have no liability towards them for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.4.5 Dove matches does not exclude or limit in any way its liability to Members or Subscribers where it would be unlawful to do so.
Article 9. Profile suspension - Account closure -Subscription termination
9.1 Profile suspension
Each Member or Subscriber may at any moment request the suspension of their Profile, namely through the their account or a written Email requesting their account to be closed. The member or subscribers section profile will no longer be visible to other candidates and will not receive emails. The suspensions are temporary and will not interrupt the Subscription and any current Upgrades. The Member or Subscriber may reactivate their Profile at any moment.
9.2 Account closure
Each Member or Subscriber may at any moment terminate his/her registration to the Services or his/her Subscription by requesting the closure of their Account from Dove matches, without further charges other than those connected to the transmission of his/her request and without reason, namely through their account section, by email, using the contact form or by any means which may be indicated in this section. This request will be deemed made on the following working day from receipt, and they will no longer use his/her Subscription and any current Upgrades. The Member or Subscriber will be informed by email about the closure of their Account.
9.3 Non-renewal/Subscription termination by the Subscriber
The Subscriber may terminate the automatic renewal of their Subscription 24 hours after purchase and at least 48 hours before the Subscription is due to renew, by going to the their account. The termination will take effect on the expiry date of the Subscription. Termination of the Subscription will be confirmed to the Subscriber by email. The Subscriber will no longer have access to the Paid Services from the date this Subscription expires.
9.4 Termination by Dove matches
This closure will take effect without prejudice to any damages and interest which may be claimed by Dove matches from the Member or Subscriber or their successors and legal representatives as restitution for the losses incurred by Dove matches as a result of these breaches.
Article 11. Personal Data
Article 12. Entire Agreement
13.1 Modification of the Services
Dove matches may update and modify the content and/or features of the Services at any moment in order to improve their quality. The Member or Subscriber will be informed of the nature of these updates or modifications when they are implemented on the Websites.
Article 14. Requests and Claims
For every request or claim relevant to a subscription, the Member or Subscriber may contact Dove matches completing the contact form, ensuring that he/she indicates their username, customer number and email address.
The Member or Subscriber may also contact us by email: email@example.com
Article 15. Applicable law - Disputes
Members may make claims on the European Commission's online dispute resolution platform at: http://ec.europa.eu/consumers/odr/. The European Commission will transfer the Member's claim to the competent national mediators.
In accordance with the rules applicable to mediation, prior to any request for mediation, the Member or Subscriber must first raise any dispute with Dove matches in writing in order to attempt an amicable resolution.
Article 16. About us
For any questions, you can contact Dove matches by email at firstname.lastname@example.org